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AI Articles

Arguments, architectures, and practical questions about AI in organizations. Explore the writing by topic, or search for a specific question.

AI articles

83 articles

Buying an AI agent: three questions before you commit

Before buying an AI agent, define the outcome, examine evidence from the configured workflow, and establish who will manage its costs and failures. A supplier-onboarding example and fillable workbook show…

Making human oversight work for AI agents

A research-based guide to designing and testing effective HITL and HOTL, with human bias controls, a coding-platform case, and governance requirements.

Enterprise AI has a measurement problem

Measure the complete workflow: accepted outcomes, waiting time, review effort, cost and control failures. A worked example shows where faster AI does and does not help.